Things To Consider Before Outsourcing IT Helpdesk Services

Posted on Mar 15, 2016 by Malvin

IT helpdesk support can be channelized through many different forms to the clients of the IT support services Singapore companies and those are listed below:

Phones: Most of the clients of an organisation prefer to contact the helpdesk by calling them up so you must ensure that the IT support services Singaporeyou have chosen must be available round the clock for receiving each and every call from the clients. There must be a toll free helpdesk number on which the clients can call at any point of time whenever they require. The entire call back requests must be recorded and attended and the clients must also be connected to the online helpdesk.

Online Helpdesk service: Clients who wants to register and also wanted to be contacted by the online helpdesk must get the facility. The IT support Singapore Company which you have chosen for your organisation must integrate all the channels of helpdesk to register the client’s requests.

Clients Forums: Your IT support Singapore service provider must provide support for the online forums which clients can use to raise queries and must also get their answers. These forums need to be well coordinated and that is the duty of your service provider. 

Mails: There is no better facility for supporting the clients other than an Email. An Email sent to the help desk must be redressed and accounted for. There must be proper email support by your service provider so none of the clients gets disappointed. Moreover Emails are much more official and can be kept as records and your service provider must take care of that. 

Social sites: There are many companies in Singapore and across the globe using the social sites platform to account for the helpdesk service to their clients and if your customer base is interested in having such helpdesk platform, your service provider must help you with the same.

The benefits of hiring the IT helpdesk support for your organisation are huge and the most important factors are that you need not to worry about the helpdesk every time as the expert technicians are handling the same. Since the service has been outsourced, the cost of the service is relatively lower as compared to the situation if your organisation has to handle it by own. This is because you need not to find and build the team individually and therefore there is efficiency and cost effectiveness.


About Author: Malvin is an professional IT Consultant in Singapore and works for Entrust Network, a leading IT solutions Company in Singapore. Through his writings, he provides guidance on topics related to dedicated server Singapore, IT managed service, IT maintenance, IT procurement in Singapore.


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